As business heads into 2020, the way customer experience is managed will irrevocably change. Ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML) which have already impacted on how companies engage with their end users.
Africa’s long-standing Genesys Gold Partner Elingo proudly confirms its Bronze sponsorship of the Genesys Blended AI Summit 2019, an industry-led event scheduled for 2 July 2019 at the Maslow Hotel that will explore the dynamics of Artificial Intelligence (AI) on customer experience (CX).
Elingo, a Gold Partner of Genesys in Africa, continues to push the value of true cloud across Africa. The company will be in Kenya during the week of 20 May to engage with the East African country’s rapidly developing market.