Many companies realise the opportunity in develop and leverage their e-commerce prospects, but in fact there is an even greater opportunity to make the contact centre the ‘central command’ behind e-commerce and bring this revenue-building stream into the customer experience line of fire. This is…
“Coming Together Is A Beginning; Keeping Together Is Progress; Working Together Is Success.” – Henry Ford. Elingo and Genesys will be at the MyBroadband Cloud conference tomorrow. We would love to hear from you, understand some of your business challenges, and engage with you around Customer Experience (CX) solutions.