Many companies realise the opportunity in develop and leverage their e-commerce prospects, but in fact there is an even greater opportunity to make the contact centre the ‘central command’ behind e-commerce and bring this revenue-building stream into the customer experience line of fire. This is…
With more than 1,400 Genesys certification courses and training modules completed by its staff, cloud and premise contact centre, unified communication and collaboration, and business process automation specialists. Elingo is one of the most highly qualified partners on the continent of Genesys, the multinational omnichannel solutions provider.
Many organisations are challenged with various channels of customer engagement, breaking down silos across the business and trying to offer a uniform and impeccable service.
“Coming Together Is A Beginning; Keeping Together Is Progress; Working Together Is Success.” – Henry Ford. Elingo and Genesys will be at the MyBroadband Cloud conference tomorrow. We would love to hear from you, understand some of your business challenges, and engage with you around Customer Experience (CX) solutions.
Don’t be caught napping… with support for specific hardware suppliers and their products having ended, it is critical to upgrade and protect your organisation, right? But what about cost? In one example, to upgrade a 500-seat contact centre can cost over US$225,000 – excluding any 3rd party hardware, software and integration points!
Elingo, a top tier Gold Partner of Genesys in Africa and level 2 BB-BEE contributor, is a proud sponsor of the MyBroadband Cloud Conference in South Africa, to be hosted on 6 June 2019 and will present an overview of the disruptive power of true…
Genesys Gold Partner of over two decades – Leading Johannesburg-based provider of ICT and cloud solutions Elingo, has secured its position in the market through consistent performance over the past twenty years.