Our Solutions

Offering an extensive range of solutions that can be tailored to any communication requirement, Elingo prides itself on delivering measurable business value to its customers.

Spread across four pillars (customer engagement, collaboration, customisation, and process automation), the company utilises its experienced consultants
to understand the unique challenges its customers across industry sectors face and develops bespoke solutions to address them.

With Elingo, you get a partner that understands how each channel of communication can drive efficiencies. Using some of the best global tools in the market today, Elingo can help move your business forward on the customer experience journey. This means you can focus on delivering on your organisational strategy while we take care of your communication needs.

1) INTERACTIVE LIVE CHAT

Today, an interactive live chat with an agent online, in a contact centre environment is just as valuable as a phone call. Emails are giving way to direct messages and other social network platforms. Is your organisation ready for this digital way of doing business?

2) CUSTOMER EXPERIENCE CENTER

With Elingo, you get a partner that understands how each channel of communication can drive efficiencies. Using some of the best global tools in the market today, Elingo can help move your business forward on the customer experience journey. This means you can focus on delivering on your organisational strategy while we take care of your communication needs.

 

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Customer engagement is but one aspect of this new way of doing business. Fundamental to this shift is adopting a collaborative approach. Of course, this collaboration is not only needed between partner and customer but also inside the organisation as well across departments.

 

Part of this is how technology for its own sake means very little in a solutions-driven environment. Elingo combines leading global products and services and tailoring it per your unique requirement. To do so, the Elingo team of skilled consultants takes the time to truly understand your business directives and how communication can take it to the next level.

 

We will be working with you through every step of this journey to ensure your business gets the competitive edge it needs in challenging market conditions.
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While off the shelf solutions fill a specific need in the market, your digital business and its communication requirements demand something more unique.

Elingo has partnerships in place with top global communication providers and combines those products with its extensive understanding of South African market conditions. From our implementation team right through to our developers there is a golden thread tying everything we do together – company-specific customisation.

While there are certain universal needs in industry sectors, your company requires something that is more tailored to fit into your existing systems and business processes. This gives you the speed to market and ability to harness your communication platforms effectively to improve your bottom line.

 

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The fourth pillar in this brave new digital world is the glue that ties all the components together – process automation.

And while some might balk about the notion of automating anything in this age of the customer, Elingo is an expert in leveraging business process automationto unlock the best possible business value for your organisation. Imagine what your company can do with better employee efficiency, improved customer satisfaction, and closer aligned business operations.

All of this can be the result of business process automation and integrating communication solutions better than before to maximise your technology investment. Again, this is where Elingo provides the expertise you need to get the most out of innovative products and services to keep your business ahead of that of your competitors.

 

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