We have all dealt with these people in some way or another, they are everywhere and catch you when you least expect it. They are highly trained in their approach, how they deal and interact with you, and with what they provide.
There are many great reasons to move to VoIP, but the challenges for enterprise customers remain the same: what to do about the legacy PBX investment? Is there a relatively pain-free way to migrate from TDM (time-division multiplexing) to an all IP solution? It might seem easy to go out, buy the latest IP phones and install an IP card in a TDM circuit card’s place, but there are several factors to consider before migrating to VoIP.
The decision to go cloud is no longer just a simple decision made because of the strategic business benefits, but also certain areas of the business needs should be considered. A wholesale approach to cloud infrastructure is not always possible, as the company’s operating model may require additional specifications for the business needs.
In choosing a Unified Communications platform many decision makers still believe that initial layout cost is the main consideration they should base their purchasing decision on. Unfortunately, this is often not the case when looking at the true Total Cost of Ownership (TCO) calculated over a five-to-ten-year period, taking into account factors not all UC providers are willing to disclose upfront.
5 key points to remember – When dealing with customers and clients, most enterprises are competing on service and not on features and functionality. The result has been a service mindset where customers are seen as commodities, and customer retention is becoming harder than ever.
The massive move to Cloud based services signals the death of proprietary telephony systems. Proprietary telephony providers no longer control the market with the rise of VOIP (Voice over IP) and the standardisation of Unified Communication within organisations, as the demand for real time messaging trumps formal workplace communications.
Do you remember the days when people delivered documents to your desk? Paper pushers and mail rooms, people receiving emails and re-routing these to various people to handle? I call them the human routers – then, tracking activities and escalations of work and staff via Excel spreadsheets? This is still how it works in most organisations, so have we really evolved?
Long term contracts were at one stage considered as the most viable option to protect businesses against high annual increases. The rapid development of new technologies has changed all that – top technology and services today may be superseded tomorrow. Somewhere in all this there must be a middle road. We asked a number of industry players to give us their views on this and related issues.