Economic instability and high rate of churn among employees within some companies are partly why leads are not being converted to iron clad sales. Kevin Hall, National Sales and Marketing Manager at leading ICT services and solutions firm Elingo explains that slow economic growth means companies take the time to make decisions, and a high staff turnover within the sales force results in inconsistency.
Exceptional customer service is the holy grail of business. Communication and marketing teams around the world focus on this key element, and yet as much focus as it receives, exceptional service remains elusive at best, and frequently highly problematic for many organisations.
The Viva Foundation South Africa is a Mamelodi-based not-for-profit organisation focused on the social and cultural upliftment of informal settlements. It is part of the Impact Mobilisation Department (IMD) of the Hatfield Christian Church.
Moving a customer service call centre into a cloud platform has many advantages, which include the possibility of major cost savings, as well as higher customer satisfaction. The process of migrating a call centre into the cloud differs from one company to the next and…