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Is your business VoIP ready?

There are many great reasons to move to VoIP, but the challenges for enterprise customers remain the same: what to do about the legacy PBX investment? Is there a relatively pain-free way to migrate from TDM (time-division multiplexing) to an all IP solution? It might seem easy to go out, buy the latest IP phones and install an IP card in a TDM circuit card’s place, but there are several factors to consider before migrating to VoIP.

Is maintenance the silent killer of Unified Communication?

In choosing a Unified Communications platform many decision makers still believe that initial layout cost is the main consideration they should base their purchasing decision on. Unfortunately, this is often not the case when looking at the true Total Cost of Ownership (TCO) calculated over a five-to-ten-year period, taking into account factors not all UC providers are willing to disclose upfront.

From Dark Ages to Automation – the Evolution of Communication

Do you remember the days when people delivered documents to your desk? Paper pushers and mail rooms, people receiving emails and re-routing these to various people to handle? I call them the human routers – then, tracking activities and escalations of work and staff via Excel spreadsheets? This is still how it works in most organisations, so have we really evolved?

Virtual panel discussion: Long term contracts – a problem for business?

Long term contracts were at one stage considered as the most viable option to protect businesses against high annual increases. The rapid development of new technologies has changed all that – top technology and services today may be superseded tomorrow. Somewhere in all this there must be a middle road. We asked a number of industry players to give us their views on this and related issues.