Many organisations are challenged with various channels of customer engagement, breaking down silos across the business and trying to offer a uniform and impeccable service.
“Coming Together Is A Beginning; Keeping Together Is Progress; Working Together Is Success.” – Henry Ford. Elingo and Genesys will be at the MyBroadband Cloud conference tomorrow. We would love to hear from you, understand some of your business challenges, and engage with you around Customer Experience (CX) solutions.
Don’t be caught napping… with support for specific hardware suppliers and their products having ended, it is critical to upgrade and protect your organisation, right? But what about cost? In one example, to upgrade a 500-seat contact centre can cost over US$225,000 – excluding any 3rd party hardware, software and integration points!
Are you managing too many tools … don’t fall victim to hidden gaps in systems, teams and channels, which stretch resources thin. Check out Elingo’s solution that is easy to use, time efficient and satisfies employees.
Today consumers are more aware of communication channels when engaging organisations, and expect flexibility when interacting. They expect organisations to support multiple points of entry in anticipation of the increase in uptake of channel of choice
Africa’s long-standing Genesys Gold Partner Elingo is excited to reaffirm its Gold sponsorship of the forthcoming MyBroadband Cloud Conference on 6 June 2019. The conference is widely acknowledged to be a must-attend event on the ICT and telecommunications calendar. It is targeted at any business…
Elingo, a top tier Gold Partner of Genesys in Africa and level 2 BB-BEE contributor, is a proud sponsor of the MyBroadband Cloud Conference in South Africa, to be hosted on 6 June 2019 and will present an overview of the disruptive power of true…
Elingo, a Gold Partner of Genesys in Africa, continues to push the value of true cloud across Africa. The company will be in Kenya during the week of 20 May to engage with the East African country’s rapidly developing market.
Ian Goss-Ross is part of an elite group of international professional engineers affiliated to the International Union of Professional Engineers and the International Society for Professional Engineers. Armed with an impressive list of electronic engineering qualifications, the CEO of Elingo has a clear understanding of current and emerging computer telephony and call centre industry standards, technologies, applications, design philosophy, and implementation techniques.
Genesys Gold Partner of over two decades – Leading Johannesburg-based provider of ICT and cloud solutions Elingo, has secured its position in the market through consistent performance over the past twenty years.