Johannesburg-based ICT and on-premises and cloud solutions leader Elingo congratulates its client and short-term insurance innovation leader, MiWay Insurance, on winning the Genesys: PureConnect Innovation Award 2018.
The Awards formed part of the G-Summit Johannesburg 2018, a flagship African digital transformation event for all Genesys customers and partners in South East Africa.
They were presented to seven winners across five key categories designed to recognise customer experience transformation, excellence, innovation and impact.
Elingo, a Gold sponsor of the G-Summit, is a renowned services provider targeting the high-growth evolving multimedia contact centre, IP telephony and business process automation space.
MiWay is a direct short-term insurer and financial services company, offering customers a range of short-term insurance products, including motor, household, homeowners, business insurance as well as liability cover.
The company is among the world’s largest adopters of the PureConnect Customer Interaction Centre and process automation platform to improve efficiencies and customer experience.
Genesys’ PureConnect solution is an all-in-one omni-channel contact centre, IP telephony and business process automation and communications solution recognised for its leadership in both cloud and on-premises markets.
Elingo and MiWay began a successful and strong relationship after the award-winning insurer approached Elingo to implement the PureConnect CIC solution almost 11 years ago.
In what started as a 30-seater implementation over a decade ago has grown to over 3 000 seats across the MiWay business operations.
Karl Reed, Chief Solutions Officer at Elingo, presented the award to Huzair Essop, Manager for ICT and BPI at MiWay.
This was a fitting tribute, given the history and relationship between the two market leaders.
“We are delighted for our long-time client and industry leading partner MiWay. Our alliance began with the integration of innovation and has remained a strong focus to this day. MiWay has and keeps demonstrating its capability and technical expertise in rolling out gaming-changing solutions. Well done to all staff and management at MiWay for their hard work in achieving this industry-wide recognition,” said Reed.