Break down barriers with the cloud and Elingo
By Paul McIntyre, CX Executive at Elingo
Many organisations are challenged with various channels of customer engagement, breaking down silos across the business and trying to offer a uniform and impeccable service.
This is not an easy undertaking. And then there is the fundamental shift in technologies from a premise-based hardware and related support infrastructure to a cloud-based pay as you use with the reduced business overheads and support costs.
Cloud has revolutionised the customer interaction sphere, allowing organisations to reach into areas that before had separate silos or were even unknown to them. The change in customer demands that require any channel at any time, as well as the ability to leverage skills across the organisation, has broken down numerous Chinese walls in organisations.