The cloud has evolved and no longer defined by an air of silence between those who implement cloud systems and their customers, who are mostly business users. Today, as offerings evolve into more bespoke solutions, cloud vendors must deal directly with operations and business leaders.
The conversation about cloud investment in business has changed. Decision makers no longer talk of if or why, but rather when and how – and this is a conversation that ICT service provider Elingo is eager to participate in.
In this, the second of our series on digitalisation, we examine how smaller businesses can use this to improve their internal processes.
At a time when digital transformation represents the front line of corporate communication, the role of PBX (private branch exchange) systems has come to the fore. While some may question whether these systems have a place in a fast-moving digital world, the reality is that hosted PBX is a stepping stone and catalyst for a truly transformed business.
The question remains: what will the cost of not making the most of every customer opportunity, learning how to deal with the customer on their terms and not on your service modality.
There is no doubt that digitalisation is the main driver behind the business across the majority of industries, and as businesses enforce their strategies, they need to keep customer experience, content, mobility and security front of mind.
Every business has certain processes and procedures which they rely on to service their clients quickly and efficiently. Any breakdown or delay of these processes can cause frustration and ultimately lost revenue.
Change is the only inevitable in business. Systems, processes, people and the market is a constantly evolving and any credible business must be flexible and agile enough to deal effectively with change. Executive leadership at people and enterprise focused ICT company Elingo believes while the stakes are certainly a lot higher today, businesses that can learn to adapt and effectively rally their teams have a substantial opportunity to lead from the front.
Marketing Spread: Economic instability and high rate of churn among employees within some companies is partly why leads are not being converted to iron clad sales.
There are many great reasons to move to VoIP, but the challenges for enterprise customers remain the same: what to do about the legacy PBX investment? Is there a relatively pain-free way to migrate from TDM (time-division multiplexing) to an all IP solution? It might seem easy to go out, buy the latest IP phones and install an IP card in a TDM circuit card’s place, but there are several factors to consider before migrating to VoIP.