From Dark Ages to Automation – the Evolution of Communication

Do you remember the days when people delivered documents to your desk? Paper pushers and mail rooms, people receiving emails and re-routing these to various people to handle? I call them the human routers – then, tracking activities and escalations of work and staff via Excel spreadsheets? This is still how it works in most organisations, so have we really evolved?

Virtual panel discussion: Long term contracts – a problem for business?

Long term contracts were at one stage considered as the most viable option to protect businesses against high annual increases. The rapid development of new technologies has changed all that – top technology and services today may be superseded tomorrow. Somewhere in all this there must be a middle road. We asked a number of industry players to give us their views on this and related issues.

Tech, commitment and focus. Turn cold leads into hot sales

Economic instability and high rate of churn among employees within some companies are partly why leads are not being converted to iron clad sales. Kevin Hall, National Sales and Marketing Manager at leading ICT services and solutions firm Elingo explains that slow economic growth means companies take the time to make decisions, and a high staff turnover within the sales force results in inconsistency.