ICT services provider Elingo has announced its Bronze sponsor of the MyBroadband 2018 Cloud Conference on 13 June at Gallagher Estate.
If you think the future of work is coming, you’d be mistaken – it’s already here. Just ask SAP Africa’s head of education, Goutam Dev, who recently had a rather interesting interaction with his bank’s digital assistant. He called his bank with a question when the financial institution’s digital assistant got stuck in a response loop. Dev was forced to hang up on ‘her’. He promptly received an email apology, informing him that she was still learning and hoped to be of better service next time.
The conversation about cloud investment in business has changed. Decision makers no longer talk of if or why, but rather when and how – and this is a conversation that ICT service provider Elingo is eager to participate in.
ICT company Elingo (Pty) Ltd. is focused on solutions and services within the multimedia contact centre and enterprise IP telephony space, but is also a long-time sponsor of the enterprise development programme run by the Viva Foundation of South Africa – sponsorship that means sustainability for the organisation and continued assistance to those in need.
What happens after a company has successfully deployed a process in its environment? While many might be forgiven for thinking that completing an implementation is the end result, the reality is it serves as a vital platform for business growth
In this, the second of our series on digitalisation, we examine how smaller businesses can use this to improve their internal processes.
Decision-makers are increasingly aware of the term ‘DevOps’ (development operations) and the potential impact it can have on enhancing business operations. This signifies a shift in how business and technology will more effectively work together in the years to come.
In this, the third and final part in this set of Industry Insights where process is discussed, I will examine how to understand the value a business derives from the process. Even though return on investment will always be one of its critical drivers, there are also fringe benefits to consider.
Although the services are available, connectivity is still a problem. It’s good and well if the data is replicated. But to replicate connectivity is creating new challenges. So the service can be available and they have multiple connectivity points, but the issue is the access point to the cloud infrastructure.
Understanding customer behavior and creating services around client needs will lead to sustainable positive experiences.