In this, the third and final part in this set of Industry Insights where process is discussed, I will examine how to understand the value a business derives from the process. Even though return on investment will always be one of its critical drivers, there are also fringe benefits to consider.
Although the services are available, connectivity is still a problem. It’s good and well if the data is replicated. But to replicate connectivity is creating new challenges. So the service can be available and they have multiple connectivity points, but the issue is the access point to the cloud infrastructure.
Understanding customer behavior and creating services around client needs will lead to sustainable positive experiences.
Every process is made up of multiple parts. Look at the automation of processes. Where does one start? What process in a business should be automated first?
Dealing with clients via virtual reality provides a more memorable experience.
Most referral systems are not based on objective information and are often linked to the same back-end services.
What is the state of the public cloud in South Africa?
Metrics are often overlooked or not considered seriously enough throughout the journey to automation. In a world where technological innovation advances at a pace that often feels like microseconds, it is understandable that professionals are, at times, a bit overwhelmed.
When mapping out a process, a common oversight made by many professionals is the sheer ambition of it! Quite a statement but let me explain.
Mass marketing and delivery of products is becoming far tougher. As retail and other industries begin to stagnate, it would be prudent to ask what other countries with similar growth rates have done to increase customer demand and increase wallet share per customer.