Africa’s long-standing Genesys Gold Partner Elingo proudly confirms its Bronze sponsorship of the Genesys Blended AI Summit 2019, an industry-led event scheduled for 2 July 2019 at the Maslow Hotel that will explore the dynamics of Artificial Intelligence (AI) on customer experience (CX).
Many organisations are challenged with various channels of customer engagement, breaking down silos across the business and trying to offer a uniform and impeccable service.
Don’t be caught napping… with support for specific hardware suppliers and their products having ended, it is critical to upgrade and protect your organisation, right? But what about cost? In one example, to upgrade a 500-seat contact centre can cost over US$225,000 – excluding any 3rd party hardware, software and integration points!
Are you managing too many tools … don’t fall victim to hidden gaps in systems, teams and channels, which stretch resources thin. Check out Elingo’s solution that is easy to use, time efficient and satisfies employees.
Africa’s long-standing Genesys Gold Partner Elingo is excited to reaffirm its Gold sponsorship of the forthcoming MyBroadband Cloud Conference on 6 June 2019. The conference is widely acknowledged to be a must-attend event on the ICT and telecommunications calendar. It is targeted at any business…
Elingo, a Gold Partner of Genesys in Africa, continues to push the value of true cloud across Africa. The company will be in Kenya during the week of 20 May to engage with the East African country’s rapidly developing market.
Ian Goss-Ross is part of an elite group of international professional engineers affiliated to the International Union of Professional Engineers and the International Society for Professional Engineers. Armed with an impressive list of electronic engineering qualifications, the CEO of Elingo has a clear understanding of current and emerging computer telephony and call centre industry standards, technologies, applications, design philosophy, and implementation techniques.
Genesys Gold Partner of over two decades – Leading Johannesburg-based provider of ICT and cloud solutions Elingo, has secured its position in the market through consistent performance over the past twenty years.
The evolution of cloud technology has awakened a desire by businesses to fast-track the development of platforms in order to capitalise on Customer Experience (CX).
For some people in a business, Shadow IT represents a credible solution to be used to address challenges, for others it remains an IT strategy shrouded in secrecy and uncertainty. The reality is that Shadow IT increases the technical footprint and has the potential to create challenges warns Henning Lange, Chief Technology Officer at Johannesburg-based ICT and cloud solutions leader Elingo.