Many companies realise the opportunity in develop and leverage their e-commerce prospects, but in fact there is an even greater opportunity to make the contact centre the ‘central command’ behind e-commerce and bring this revenue-building stream into the customer experience line of fire. This is…
The arrival of multinational data centres has seen local organisations increasingly looking at ways of embracing cloud services and adapting their strategies to facilitate an easier transition into this environment.
With investments in artificial intelligence (AI) related technologies expected to triple by 2020, local companies are looking at ways to integrate it into all aspects of their business. It is especially in the contact centre industry where it can be used to greatly enhance the customer experience (CX).
With more than 1,400 Genesys certification courses and training modules completed by its staff, cloud and premise contact centre, unified communication and collaboration, and business process automation specialists. Elingo is one of the most highly qualified partners on the continent of Genesys, the multinational omnichannel solutions provider.
Africa’s long-standing Genesys Gold Partner Elingo proudly confirms its Bronze sponsorship of the Genesys Blended AI Summit 2019, an industry-led event scheduled for 2 July 2019 at the Maslow Hotel that will explore the dynamics of Artificial Intelligence (AI) on customer experience (CX).
Many organisations are challenged with various channels of customer engagement, breaking down silos across the business and trying to offer a uniform and impeccable service.
Don’t be caught napping… with support for specific hardware suppliers and their products having ended, it is critical to upgrade and protect your organisation, right? But what about cost? In one example, to upgrade a 500-seat contact centre can cost over US$225,000 – excluding any 3rd party hardware, software and integration points!
Are you managing too many tools … don’t fall victim to hidden gaps in systems, teams and channels, which stretch resources thin. Check out Elingo’s solution that is easy to use, time efficient and satisfies employees.
Africa’s long-standing Genesys Gold Partner Elingo is excited to reaffirm its Gold sponsorship of the forthcoming MyBroadband Cloud Conference on 6 June 2019. The conference is widely acknowledged to be a must-attend event on the ICT and telecommunications calendar. It is targeted at any business…
Elingo, a Gold Partner of Genesys in Africa, continues to push the value of true cloud across Africa. The company will be in Kenya during the week of 20 May to engage with the East African country’s rapidly developing market.