18-19 July 2018, The Forum Bryanston. Top tier Genesys partner Elingo fully behind G-Summit 2018 Leading local ICT and cloud solutions provider Elingo</strong> has confirmed its Gold sponsorship of the forthcoming G-Summit Johannesburg 2018, the flagship African digital transformation event for all Genesys customers and partners in South East Africa.

ITWeb Cloud Summit 2018

8 February 2018 Vodacom World, Midrand. The ITWeb Cloud Summit 2018 will focus on how the cloud has moved from being considered a ‘disruptive’ or ‘new’ technology to the next generation in IT. Cloud computing has enabled a leap forward for numerous disciplines, transforming how we store and access data and software, speeding up application development, testing and deployment, as well as opening up digital communication channels with customers that present new and exciting marketing and CRM possibilities.

Identify up-sell and cross-sell opportunities, boost revenue

Speech analytics can provide a wealth of data to help you optimise your business and your workforce, through insight into customer viewpoints, product satisfaction, and an understanding of competitive situations, as well as cross- and upsell opportunities, to name a few. As a matter of fact, customer feedback and voice analytics offer many organisations a means to add value to the customer experience.