The arrival of multinational data centres has seen local organisations increasingly looking at ways of embracing cloud services and adapting their strategies to facilitate an easier transition into this environment.
With investments in artificial intelligence (AI) related technologies expected to triple by 2020, local companies are looking at ways to integrate it into all aspects of their business. It is especially in the contact centre industry where it can be used to greatly enhance the customer experience (CX).
With more than 1,400 Genesys certification courses and training modules completed by its staff, cloud and premise contact centre, unified communication and collaboration, and business process automation specialists. Elingo is one of the most highly qualified partners on the continent of Genesys, the multinational omnichannel solutions provider.